Refund and warranty policy

Last updated: 12 November 2026

We want every purchase to work. If something goes wrong, contact us with your order code (it starts with GD) and we will sort it out.

Before delivery

• Unpaid orders can be cancelled at any time from the order page.
• Paid orders that have not been delivered yet can be cancelled on request, with a full refund.

Warranty

Each product page shows its warranty period. If the product does not work, or stops working during that period, tell us and send a screenshot of the problem. We will help you activate it, replace it, or refund you if neither is possible.

When we cannot refund

• You changed your mind after the key or account was delivered.
• The product does not suit your device or region, although the requirements were shown on the product page.
• The problem was caused by not following the activation instructions, or by using the product against its publisher's terms (for example, changing the details of an account you were told not to change).
• The warranty period has ended.

How refunds are paid

• By default, refunds go to your DistroKeys wallet balance straight away, so you can use them for another product.
• If you prefer, we send the money back the way you paid: USDT to an address you give us on the same network, or through PayPal. Network or payment fees may be deducted.

How to ask

Message us on Telegram or WhatsApp, or see the contact page. Include your order code and a short description of the problem. We usually reply within a few hours.

Please contact us before opening a PayPal dispute or a chargeback: it is the fastest way to solve the problem.